By Chris Winkle, CEO
Last week, Sunrise became the first-ever senior living provider to earn the distinction of “Highest in Customer Satisfaction among Senior Living Communities“ by J.D. Power, the most trusted name in market research. Sunrise ranked highest in 5 out of 6 study factors: caregiver/staff; services/activities; setup/orientation; rooms/building/grounds; and food/beverage.
Within the details of the study, it was found that the most important component for assisted living and independent living consumers’ satisfaction is caregiver/staff. And so, this J.D. Power award really belongs to our dedicated and compassionate team members, who strive each day to provide our families with an exceptional personalized experience.
Since Sunrise’s founding more than 35 years ago, we remain deeply focused on our customer-centric mission, always seeking to innovate and further individualize our approach in caring for and supporting seniors. This happens in a variety of ways, from our Designated Care Managers, to meaningful resident programming that’s tracked on digital calendars, to customized dining menus and open communications responsive to families’ needs.
There are many more examples I can give, but at the heart of these efforts and J.D. Power achievement is one thing: our team members. I cannot say enough about how proud we are of them – their commitment, skills, and love for serving seniors within the warmth of our Sunrise communities. Thanks to our team!
Chris Winkle has been chief executive officer for Sunrise Senior Living since April 2014.
Sunrise Senior Living received the highest numerical score in the J.D. Power 2018 Senior Living Satisfaction Study, based on 2,539 total responses among 7 senior living communities measuring experiences and perceptions of residents/family members/friends, surveyed October-December 2017. Your experiences may vary. Award applicable to United States only. Visit jdpower.com
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